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Appointments
Book or cancel an appointment at our GP surgery.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Local pharmacies can provide advice and treatment for minor illnesses like earache, tummy issues, itchy eyes, colds, sore throats, and aches. Visit your local pharmacy without an appointment for confidential help and guidance on what to stock in your medicine cabinet.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support may also be available from many National and Local Organisations, some will also allow you to refer directly.
Chaperones
All patients are entitled to have a chaperone present for any appointment, examination or procedure where they feel one is required.
Book an appointment
We operate a Total Triage process for patients to request their next appointment.
Our aim is to enhance your experience and ensure you receive the right care, at the right time, with the right clinician.
We would like to assure patients you will still receive the same care from the same surgery team the only difference is how you request the appointment.
How do I book an appointment with Total Triage?
No matter how you ask for an appointment, you will be asked the same questions. This helps the doctors understand what you need and makes sure everyone is treated the equally. Once the form is submitted a clinician will review the information and offer the appropriate appointment. We aim to reply within 48 working hours.
Urgent appointments for today or tomorrow
If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day. If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.
No matter how you ask for an appointment, you will be asked the same questions. This helps the doctors understand what you need and makes sure everyone is treated equally. Once the form is submitted a clinician will review the information and offer the appropriate appointment. We aim to reply within 48 working hours.
Ways to book
- Request an urgent appointment online
- Download the NHS App
- Visit us in person - Patients can be assisted by one of our team who will complete on your behalf or demonstrate using our Ipad at the Reception desk.
- Call us on 01900 705750 and our team will complete the online form on your behalf
Extended Access
We also have extended access available. See our Out of Hours information.
Book a Routine Appointment
No matter how you ask for an appointment, you will be asked the same questions. This helps the doctors understand what you need and makes sure everyone is treated equally. Once the form is submitted a clinician will review the information and offer the appropriate appointment. We aim to reply within 48 working hours.
Ways to book
- Request an appointment online
- Download the NHS App
- Visit us in person - Patients can be assisted by one of our team, who will complete it on your behalf or demonstrate using our iPad at the Reception desk.
- Call us on 01900 705750, and our team will complete the online form on your behalf
Nurse Appointments
Ways to Book
- Use the booking link we have sent you via text message
- Telephone: 01900 705750
- Download the NHS App
Home Visits
Please request any visits before 10:30am to allow the duty doctor or Advanced Nurse Practitioner or Paramedic to plan their day.
A clinician will normally contact you first by telephone to assess the problem. This enables the clinician to triage all visit requests. It may be that the problem can be dealt with by telephone advice, or that it would be more appropriate to send a District Nurse, or indeed arrange a hospital attendance. This also allows the clinician to collect any information required for the visit.
It is normally best for a clinician to see a patient at the Surgery. This is because they have full access to patient medical records and better facilities for both examination and treatment of any problems. However the Surgery does understand that some patients are genuinely unable to make the short journey into see a clinician. Therefore the Surgery offers home visits in limited circumstances, normally where a patient is:
- Terminally ill
- Housebound and cannot be mobilised
Home visits are time consuming. Please remember that several patients can be seen in the Surgery in the time it takes to make 1 home visit, please help the Surgery by coming in whenever possible.
Home visits cannot be requested for convenience or lack of transport, the Surgery often has the numbers of several taxi firms and will gladly give them out to a patient. Often neighbours, friends or relatives are willing to help out. It is the responsibility of the patient to take reasonable steps to visit the Surgery.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Reminders
- We will send you out a text reminder 24 hours before your appointment.
- View upcoming appointments on the NHS app.
- Check and cancel service available from our telephone lines. Available 24 hours, 7 days a week. Just call 01900 705750 and select option 1. From here you can listen to your booked appointments found in our system and the option to cancel this appointment. Remember to call us back to re-arrange!
To cancel your appointment:
- Phone us on 01900 705750 - Select option 1 to use the Check and Cancel service or hold to speak to one of the team
- Use your NHS account (through the NHS website or NHS App)
- Text reminder we have sent you. On the text there is a link to cancel your appointment.
Out of hours
Enhanced Access - Evening and Weekend Appointments
Need a routine appointment with a GP, Nurse, or Pharmacist in the evening or on the weekend? We offer an 'Enhanced Access Service' in North Cumbria for your convenience.
Appointment times:
- Weekdays (Monday to Friday): 6:30pm to 8pm (Castlegate & Derwent Surgery or Maryport Health Services)
- Saturdays: 1:30pm to 6:30pm (CHoC, Wigton Hospital)
- Sundays: 8:30am to 1:30pm (CHoC, Wigton Hospital)
For more information, please ask our receptionists. NHS 111 and the CHoC Out of Hours service remain available for urgent health needs.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.